FAQs

Working NHS shifts with Florence

Our aim is to be fully transparent with our health care workers. If you have other questions, please get in touch: NHS@florence.co.uk , or call 07476 563 305 9am-5pm, Monday to Friday.

Our rates are set by the NHS trusts we work with. This means the rates you'll see can change depending on your location, skills and preferences.

As a guide:

Nursing shifts - £25 - 55 per hour,

HCAs - £11 - £19 per hour

You might see rates higher or lower than this.

Once you sign up using our app, you’ll be able to see all the roles and select from all the rates available near you.

We're an app, not an agency: we give you the power to browse and book the shifts you want near you, as well as track and manage your payments. No unwanted phone calls, no being hassled to go to shifts you don't want – you're in control.

More about Florence

What are your rates for NHS shifts?

About Florence

How is Florence different from a traditional agency?

How does the Florence app work?

Our app gives you a fast and easy way to book and manage your own shifts.

Download it for free and complete registration in your own time. We have a team available to support you through this process, which you can contact from 9am-5pm.

Once you've finished registration, a dedicated account manager will be in touch to support you with booking shifts, rates and general queries about the hospital you have chosen to work at.

Signing-up

How do I register?

To register with Florence, please sign up and complete the registration form (it's free).

To complete registration, you will need:

- NMC PIN and expiry date (nurses only)

- Two references (see references FAQ for further details)

- Passport or Biometric ID Card

- Enhanced DBS/PVG certificate

- Your SOE (nurses only)

- Your fitness to work certificate

- Up-to-date mandatory training certificates (find the full list here)

- At least six months' employment experience as a care assistant, support worker or nurse within the UK

- Proof of address (a recent utility bill or bank statement)

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If you have any questions during your registration, email nhs@florence.co.uk or call 07476 563 305 9am-5pm, Monday to Friday.

What information will I be able to see before booking shifts?

Before you book, you'll see the hourly rate, distance from your address, shift type (day or night) and break information (length of time; paid or unpaid) clearly displayed on the shift.

Documentation

I don’t have my documents right now. Can I still sign up?

Yes. You can take the first step and create your personal profile, which takes less than 5 minutes. Then, gather your documents and return at any time to finish your registration.

How can I get a new DBS?

If your DBS has expired, we can start a new application for you. Please email nhs@florence.co.uk to ask for help on this. Your DBS will cost approximately £55.60, which we will reimburse after you finish registration and have done your first shift.

References

Who can be my referee?

You'll need two references covering your last 3 years of employment to complete your registration. Both referees need to be people you've worked with who can comment on your practice.

Care assistants and support workers: a band 5+ nurse or your line manager can provide a reference.

Nurses: a band 6+ nurse or your line manager can provide a reference.